7 best solar CRM platforms in Malaysia

SEDA says Solar ATAP continues the Net Energy Metering programme, which concluded at the end of June 2025. The active programme began on 1 January 2026. SEDA is the implementing agency, the Energy Commission regulates it, and TNB is the utility in the reviewed Peninsular Malaysia workflow. New opportunities need current Solar ATAP fields. NEM Rakyat, NEM GoMEn, and NOVA belong only on historical or migrated records.

SEDA launched eATAP for online applications from 1 January 2026 and said registered NEM contractors could use existing credentials. This does not establish that any shortlisted CRM integrates with eATAP. A vendor must distinguish a supported connection from tasks, document packs, browser links, manual copying, or custom automation. Preserve the submitted version, reference, status, returned queries, response, and owner.

The official table routes domestic installations above 5 kW on single-phase supply or above 15 kW on three-phase supply to a Connection Confirmation Check. For non-domestic work, it shows no assessment from 1 kW through 72 kW, Connection Assessment Study bands above 72 kW through 1 MW, and Power System Study for high-voltage connection. Store the rule source and date, then require competent review.

The Energy Commission guidelines separate domestic and non-domestic export value. Domestic consumers receive bill credits based on the applicable Energy Charge, while non-domestic consumers use Average SMP. Exported energy left unused for offset in the same billing period is not carried forward. The programme period is no more than ten years from commencement, after which the installation may operate for self-consumption under the relevant rules. A proposal must date these inputs, separate consumption and export, and avoid guaranteed savings.

SEDA says the Solar ATAP application is submitted after installation is completed and successfully commissioned. Its listed TNB package includes the Solar ATAP certificate and contract, identity or company authorisation material, any applicable generating licence, Forms G and H with a single-line diagram and test results, the testing and commissioning form, competent-person certification, and registered electrical contractor forms. It also warns that incomplete submissions can be returned and asks for the correct customer email address.

The official MySST portal treats Sales Tax and Service Tax as separate systems and publishes registration, invoice, accounting, return, rate-change, and policy material. That does not support one universal solar tax rate. Use line-level classifications, effective dates, supporting documents, adjustments, staged billing, and audit history, with a Malaysian tax adviser approving the setup.

LHDN's e-Invoice area is the authoritative starting point for current e-Invoice and MyInvois requirements. Software evaluation should follow a complete sample from customer and taxpayer data through classification, submission or accounting handoff, validation status, reference evidence, rejection, cancellation, credit note, debit note, retention, and reconciliation. A quotation feature or PDF invoice alone does not demonstrate MyInvois readiness.

A solar CRM can hold identity details, addresses, property photographs, bills, consumption data, signatures, finance material, WhatsApp history, and employee activity. PDPA review should cover notice, purpose, consent, access, correction, marketing suppression, processor obligations, subprocessors, security, incidents, transfers, retention, deletion, and export. A security page does not make the installer compliant.