Cancellation and Refund Policy for Quickest CRM Software – Product of Heaven SoftTech Private Limited

1. Free Trial Period:

– Quickest CRM, our premier software product, offers a complimentary 7-day free trial for all users.

2. Refund Eligibility:

– If a customer purchases Quickest CRM and implements it according to the Standard Operating Procedures (SOP) within the trial period (7 days) and determines that the software does not meet their requirements, we offer a 100% refund of the purchase amount.

  

3. Refund Process:

– To initiate the refund process, customers must contact our support team within 7 days of the purchase date.

– The refund request should include details of the implementation and specific reasons for the software’s perceived lack of usefulness.

– Refunds will be processed within 15 days of receiving the complete refund request.

4. Post 15 Days Policy:

– Refund requests received after 15 days from the date of purchase will not be eligible for consideration.

5. Contact Information:

– For cancellation and refund requests, customers can reach out to our support team at [email protected]

– Please include the invoice number, purchase date, and a detailed explanation of the reasons for the refund request.

6. Exceptions:

– Refunds are not applicable in cases where the customer has violated the terms of service or if the software has been misused.

7. Customer Satisfaction:

– Our priority is customer satisfaction. We encourage customers to reach out to our support team for assistance with any concerns or challenges faced during the implementation process.

8. Amendment of Policy:

– Heaven SoftTech Private Limited reserves the right to amend this cancellation and refund policy at its discretion. Any changes will be communicated to customers through our official communication channels.

By purchasing and implementing Quickest CRM, customers acknowledge and agree to abide by the terms outlined in this cancellation and refund policy.

For any queries or clarification regarding this policy, please contact our support team.

Heaven SoftTech Private Limited*Just send email to us with your name & a copy of payment receipt at [email protected]